Accessibility Statement
The City of Turku aims to ensure the accessibility of its websites in accordance with the Act on the Provision of Digital Services.
This accessibility statement applies to the service Koutsi.boostii.fi. This statement was prepared on November 19, 2025.
The statement is based on the website provider Avidly Oy’s own assessment of whether the service complies with the requirements of the Act on the Provision of Digital Services (306/2019).
The statement has been updated on January 12, 2026. The accessibility of the website has been evaluated by the website provider Avidly Oy.
The site’s digital accessibility
The website largely meets the accessibility criteria of levels A and AA required by law (WCAG criteria 2.1). Website has some accessibility deficiencies, which are described in more detail below.
We monitor the accessibility status of the service on an ongoing basis and actively seek to address deficiencies as they arise.
Content or activities with accessibility gaps
Animations
The content pages feature automatically starting and looping animations, but the site does not have a mechanism that would allow users to stop the animations or prevent them from starting automatically. (WCAG 2.2.2)
Images
The content pages may contain informative images or non-decorative images that may have incomplete textual counterparts.(WCAG 1.1.1, WCAG 1.4.5)
Did you notice an accessibility deficiency in our digital service?
We are still in the process of developing the website and are working to address key deficiencies.
We welcome feedback on the accessibility of this site.
You can request information or a service in an accessible format where accessibility requirements are not met by requesting this through the feedback process.
We will usually respond within a week or at the latest within two weeks of being contacted.
Support for users for whom digital services are inaccessible
You can get digital support from several of our City of Turku service points, e.g. Monitori at the Market Square, and the City of Turku’s Library’s main library.
Supervisory Authority
If you notice accessibility problems on the site, please reach out to the site administrator first. You will receive a response within 14 days. If you are not satisfied with the response you receive, or if you do not receive a response at all within two weeks, you can report it to Traficom. The Traficom page explains exactly how to make a complaint and how to deal with it.
Finnish Transport and Communications Agency Traficom
Unit for Digital Accessibility Supervision
www.saavutettavuusvaatimukset.fi
saavutettavuus@traficom.fi
phone number (switch): 029 534 5000
